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Customer Services

Apex Building Material Supply Inc's staffs are well trained and are ready to answer all questions in involving:

Handling Customer Questions
Our staffs ready to answer any questions you may have during your purchases. We understand when considering purchases you may have questions about pricing and availability or may have more in-depth questions. Our sales staffs usually undergo extensive initial training and regular continuing education to ensure thorough and up-to-date knowlege of our company's products and services.

Fulfilling Customer Requests.
Our staffs also able to deal with customer's requests for products or services or specific personal requests for account information changes, discounts, free gifs or expedited services.

Solving Customer Problems
Our staffs often assist customers with problems such as technical issues or billing disputes. Where appropriate, our sales staffs handle such problems themselves. Otherwise, they may refer customers to the appropriate departments according to company policy.

Resolving Customer Complaints
Customers can also contact store manager with complaints. Complaints can be on the service the customer received, the quality of the products or services purchased or the company's perceived failure to fulfill promises. Our store manager is empowered to resolve all complaints and also empowered to issue refunds or credits for unsatisfactory goods or services or as an expression of goodwill or apology.

Apex Building Material Inc's Catalogues is also available for you to download. It includes the latest versions of our catalogs and brochures. Click on the image or filename to open the PDF in a new window. Right-click and choose Save As to save a local copy.

You can email us @ Sales@ApexGraniteOutlet.com to request company literature to be mailed to you!

You may also download an Apex Catalog Online by Click Here to Download an Apex Product Catalog

To Download an Apex Brochure Click Here to Download an Apex Brochure
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